Lucky Dog Resort | Lucky Dog Resort | Frequently Asked Questions
Find all the answers here at the Lucky Dog Resort Frequently Asked Questions (FAQs) page.
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FAQ’s

 

Is Lucky Dog Resort a good fit for my dog?

It’s our highest goal to be THE BEST FIT for YOUR DOG, so we’ve created options based on who they are:

  1. The Social Option!  Lucky Dog Offers Daycare and Boarding for Dogs who are capable of safely socializing with other Dogs.  Dogs who are “social” will prefer to stay in the Lucky Dog House for overnight boarding.  The house is designed as a home away from home where Dogs relax, play and sleep with other dogs.  Lucky Dog Staff are with them 24/7 and will even sleep with your dog if they request it! Dogs who participate in our social model of care must be spayed/neutered unless under 6 months old.
  2. The Private Option!  Some Dogs just need their own Suite, and we honor them by providing beautiful rooms, complete with chandeliers, artwork, tempered glass doors, temperature control, air filtration and UV technology for the highest level of cleanliness and safety.  Our Suites are the best fit for unaltered (not spayed/neutered) Dogs, as well as those who do not enjoy the company of other Dogs. 

We’re happy to discuss your Dog’s temperament and history with you prior to booking, so we can all make the best decision for YOUR DOG!

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What are your hours and when are pick-up and drop-off times?

Our hours of operation are:

Monday – Friday  7:00 AM-6:00 PM

Saturdays  8 AM – 5 PM

Sundays  9 AM – 4 PM

Pick-Ups and Drop-off’s for Boarding and Daycare occur by appointment, to ensure adequate staffing for optimal dog introductions.  If you need to change your time, we ask you to please call or email us, so we can amend the daily schedule.  Thank you.

 

Meet and Greet

Lucky Dog strongly recommends scheduling a “Meet and Greet” prior to your dog’s stay,  to establish their comfort and compatibility with our social model of care.  Meet and Greets are one hour, drop-off appointments designed to allow your dog to explore, meet the staff, and get a feel for what his visit with us will be like.  After the hour is up, we invite you to tour the facility and ask any questions you may have.  Please call us to schedule your Dog’s appointment once you’ve uploaded his/her vaccinations and fecal screening results.

Meet and Greets are:

  • required for all Dogs regularly participating in our Daycare Program
  • strongly suggested for Dogs who are “local,” i.e. not from out of town
  • not required for Dogs staying in our Suites

 

 

 

 

 

 

Daycare:

Drop-offs for our Daycare Program, The Lucky Dog Social Club:

Daycare Drop-off Appointments can occur anytime during regular business hours.  Please note your drop-off and pick-up times in your reservation.

 Half-Day rates are applicable for visits of 4 hours or less per day.

 Full-Day rates are applicable for visits of 4.5 to 8 hours per day.

 After Hours Daycare is $20 per hour until 8 PM.  If you cannot pick up your dog by 8 PM, we will be happy to accommodate him overnight for an additional fee of $75.

 

Boarding:

Drop-off Appointments for Overnight Boarding stays can occur from 7:00 AM to 3 PM.

Pick-up Appointments  are from 7:00 AM to Noon, Monday through Friday, and 8 AM to Noon on Saturdays and Sundays .

*Please note, Resort checkout time is 12 PM.  Checkouts after noon will incur a daycare fee of $33.

Drop-offs and Pick-Ups for Daycare and Boarding are done by appointment and must be noted in your reservation.  Any changes must be conveyed ahead of time, via an amendment to your online booking, or a call or text to 401-835-0680*We appreciate your help in keeping our guests happy and safe by always alerting us to appointment time changes.

 

Does my Dog need to be spayed/neutered to stay at Lucky Dog Resort?

  • If your Dog will be boarding with us overnight in our Social Model of Care, (the Lucky Dog House) and is over 6 months of age, he/she must be neutered/spayed. 
  • If your Dog will be boarding with us overnight in his/her own luxury Suite, we do not require him/her to be (neutered/spayed).
  • If your Dog will be attending Daycare, and is over 6 months of age, he/she must be neutered/spayed.

 

What should I bring for my dog’s stay?

Food:  Please bring enough of your dog’s food for his entire stay. More is always better, just in case your dog’s stay is extended.

 Your Pup’s Personal Items:  You are welcome to bring his blanket/bed.  We request you provide him with a coat or jacket during the winter months.  All items must be machine washable (in case of accidents or muddy play).  Please do not bring toys, bowls or any treats or bones that will take your dog time to eat.  Dogs staying in the Lucky Dog House are together at all times so we do not allow items that could provoke possessive or aggressive behaviors.  Dogs staying in Suites may bring their favorite toy, as long as there is no chance they can chew on it and choke on any part of it.

Lucky Dog is not responsible for any personal property brought with your dog.

 Medications:  must be in their original prescription container(s), and clearly labeled with your dog’s name, dosage, and administration directions.

 Leash and Collar with Identification Tags:  (please include rabies tag if possible).  All collars are removed upon entry to the facility, to help promote safety during dog interactions.

 You are welcome to bring your dog’s crate if he/she enjoys spending time in it for naps or nighttime sleep.  Please inform us ahead of time if you’d like to do so.

 

My dog recently had an illness, infection or procedure.  Can he stay at Lucky Dog Resort?

We would love to host your dog! Please call or email us to discuss whether Lucky Dog Resort’s atmosphere is appropriate for your dog’s specific situation. Dogs must have a clean bill of health from their veterinarian post illness, infection or procedure.

 

My dog has special needs?  Can she stay at Lucky Dog Resort?

Please call or email us to discuss whether Lucky Dog Resort is the right for him/her.

 

My dog is on medication.  Will you administer?

We are happy to administer your dog’s oral or topical medication.  Please note, there is a $10 admistration fee per stay.  Please make sure medications are in their original prescription bottle, clearly labeled with your dog’s name, dosage, and administration directions.

 

 

What’s your cancellation policy?

Standard bookings (excluding ‘Prime Bookings’) require a 25% deposit and cancellations must be made at least 3 days before the reserved drop-off date in order for your deposit to be eligible for a refund.

 

Prime Bookings, (any reservations occurring within one week before or after Thanksgiving, Christmas, or New Year’s Eve/Day) require payment in full at the time of reservation.  Cancellations must be made at least 7 days prior to the reserved drop-off date in order for your reservation to be eligible for a refund.  *Please note, gift certificates are not applicable to Prime Bookings.

 

 

 

Lucky Dog is a highly social model of care.  In order to maintain the safest possible environment for all dogs, we can only accept guests who are spayed/neutered, unless under 6 months old.  Females must not be in estrus (heat).  Thank you for your understanding.

 

Please note, all guests must be current on the following vaccinations (Rabies, Parvo, Distemper, Bordetella) and have had a fecal screening within the past year, with negative results.  Documentation must be uploaded to their profile at the time of their reservation.