Prime Bookings are any reservations that occur within one week before or after Thanksgiving, Christmas, or New Year’s Eve/Day. Prime Bookings require payment in full at the time of reservation and cancellations must be made at least 7 days prior to the reserved drop-off date in order for your deposit to be eligible for a refund. *Please note, gift certificates are not applicable to Prime Bookings.
There is a $25 Holiday Charge applied for each holiday that falls within your dog’s stay. Holidays include Easter Sunday, New Year’s Eve, New Year’s Day, Martin Luther King Junior Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day, Christmas Eve and Christmas Day.
Standard Bookings require a 25% deposit and cancellations must be made at least 3 days before the reserved drop-off date in order for your deposit to be eligible for a refund*.
*Deposits are non-transferable and cannot be used as credit towards other bookings or packages. Refunds will be issued in the method which the deposit was made.
Bowls, treats that take time for your dog to eat (bones, raw hides, etc.) and toys are not permitted in boarding or daycare. Machine washable blankets/beds and coats/jackets are welcome. Lucky Dog is not responsible for any personal property brought with your dog.
Please portion out enough food for the duration of your dog’s stay. It’s better to bring too much than to bring too little! If your dog runs out of food during their visit, Lucky Dog will retrieve food for the remainder of their stay for a $10 Retrieval Charge plus the cost of food. Should your dog’s brand of food be unavailable, it will be substituted with a high quality limited ingredient alternative.
Drops offs for boarding and daycare guests must occur by appointment during regular hours of operation. Boarding guests must be dropped off no later than 3 PM. This allows sufficient time to conduct proper introductions between house guests, ensuring the safety of every dog in our care.
*Please note, check-out time for Resort Boarding Guests is 12 PM. You are welcome to pick-up after 12 PM, however, a daycare charge of $33 will be applied.
To ensure the health of all our guests, please upload your Dog’s vaccination documents directly to their online profile on our website, under “Vaccinations. We require: Distemper, Parvo, Bordetella and Rabies vaccines that have been administered at least a week before arrival. The Bordetella (kennel cough) vaccination, if administered intra-nasally, (via the nose) takes up to 72 hours to build immunity in the body. The injection-form of the vaccination takes 2 weeks to build immunity in the body. Please plan well ahead of time if your dog does not have the Bordetella vaccination.
Lucky Dog Resort also requires your dog to have had a Fecal Screening within one year from their stay with us, demonstrating he/she is negative for intestinal parasites. You must obtain the actual RESULTS from your veterinarian, and upload onto your Dog’s profile, under “vaccinations.”
If you have any special requirements while your dog is at Lucky Dog Resort, let us know. We are happy to administer medications or attend to any special needs. All medications must be in their original containers and clearly marked with your pet’s name and instructions.
In the unlikely event that your dog requires emergency veterinary treatment while at dog day care or boarding, Lucky Dog Resort, in its sole discretion, will transport your dog to an appropriate veterinary facility for treatment and will immediately attempt to contact you. You will assume all financial responsibility for veterinary treatment.