Medical Requirements for All Guests:
Dogs must be current and provide documentation (via your Dog’s online Profile page) on the following Medical Requirements:
Boarding bookings are designated as “Holiday/Prime” or “non-Holiday/Prime.” “Holiday/Prime” boarding bookings require a 50% deposit, paid at the time of reservation, in order for us to hold your Dog’s place with us. “Non-Holiday/Prime” boarding bookings require a 25% deposit at the time of reservation.
If you need to cancel your boarding reservation, in order for your deposit payment to be refunded, “non-Holiday/Prime” boarding bookings require at least 3 days’ notice with confirmed receipt of notification from Lucky Dog. “Holiday/Prime” boarding bookings require at least 7 days’ notice with confirmed receipt of notification from Lucky Dog.
*Deposits are non-transferrable and cannot be used as credit towards other bookings or packages. Refunds will be issued in the method which the deposit was made.
Holiday/Prime Bookings have an additional charge of $25 per each day (designated below). This is to help offset the additional expenses incurred during our busiest times of the year (payroll, supplies, etc.). Please note, “Weekend” typically means the day(s) before and after the Holiday.
We ask you to please provide 24 hours’ notice with confirmed receipt from Lucky Dog, in order for you to be eligible for a refund.
BOARDING: Your Dog’s Time with Lucky Dog Resort; What to Do, Bring, Know:
Besides food, which you will bring, Lucky Dog Resort has everything your Dog could possibly need during their stay with us. This includes bowls, beds, blankets, etc. We kindly ask you not to pack these types of items unless your Dog absolutely cannot live without them, at which time we will happily consider accepting, i.e. some Dogs won’t eat unless it’s off of their special plate. Lucky Dog is not responsible for any personal property brought with your dog. If you believe your Dog would really benefit from having their own bed or blanket brought with them, you are welcome to bring CLEAN beds or blankets, if they are easily washable in our washing machine. Dogs will be dogs so please do not bring anything oversized or expensive as there is a chance it could get ruined. NO TOYS ALLOWED IF YOUR DOG IS STAYING OR PLAYING WITH US IN THE LUCKY DOG HOUSE.
Please portion-out each of your Dog’s meals in separate Ziploc-type bags so we are absolutely certain they are receiving the right amount at each meal. Please be sure to pack enough food for the entire duration of your dog’s stay. It’s better to bring too much than to bring too little. Please DO NOT BRING LARGE BAGS nor CONTAINERS of FOOD. We simply do not have room for them. There will be a $10 storage fee added to your invoice, for large containers/bags of food. If your dog runs out of food during their visit, Lucky Dog will either retrieve their brand of food (if possible/available) for the remainder of their stay for a $10 Retrieval Charge plus the cost of food. Should your dog’s brand of food be unavailable, it will be substituted with a high-quality, limited ingredient alternative.
Meet and Greet:
If your location and schedule permit, Lucky Dog recommends scheduling a Meet and Greet Appointment prior to your Dog’s stay. The Meet and Greet is a one hour, drop-off appointment, designed to introduce your Dog to the Resort, our Staff, and if applicable, some fellow guests. We have found the Meet and Greet to be a wonderful way to get your Dog relaxed and ready for their stay. Upon pickup, we invite you to Tour the Resort and ask us any questions you may have.
Drop-off and Pickups:
Drops offs and Pickups occur by appointment only. This allows sufficient time to conduct proper introductions between Guests (if applicable), as well as ample time for your Dog to acclimate to the Resort, helping promote the safety of every Dog in our care. Please be kind and arrive at your appointment times. Early and later arrivals cannot typically be accommodated, as we are caring for live animals, cleaning and disinfecting, all on a strict schedule. We truly appreciate your timeliness!
WE ARE COMPLETELY CLOSED DURING THE FOLLOWING TIMES, TO ALLOW FOR PLAY, REST AND CLEANING AND DISINFECTION. Please feel free to call/text or email us if we can help you during our COMPLETELY CLOSED TIMES:
3PM is the last available appointment for BOARDING DROPOFF
Dogs and Staff are getting ready for the end of the day by this time. We do understand things can happen, however, we cannot accept your Dog past 3 PM, so please add extra time to your trip to ensure we can accommodate your Dog’s reservation.
There are no exceptions to this policy so please plan accordingly
Checkout time for Boarding is 12 PM. If you wish to pickup your Dog after 12 PM, please indicate on your Reservation. A $33 “Late Checkout” fee will be added to your Invoice.
All Dogs who wish to participate in our Daycare Program must be able to safely socialize with other Dogs. It is therefore a requirement they be scheduled for a Meet and Greet appointment prior to their first “official” day of Lucky Dog Day Care. Once you’ve created your Dog’s online profile and uploaded all of the Lucky Dog Resort medical requirements, please contact us via messaging through your Dog’s profile page (email) or by phone/text to schedule. Meet and Greets currently occur by appointment, Monday through Saturday from 11 AM to 12 PM. They are drop-off appointments designed to have your Dog become familiar with the Staff and Resort, as well as for us to learn how your Dog interacts and plays. Once the hour is over and you come to pickup your Dog at noon, we’d love to give you a Tour, our, observations on how your Dog enjoyed their time, and answer any remaining questions you may have.
Dogs who exhibit behavior Lucky Dog Resort deems unsafe (for themselves and/or the other Guests) will be evaluated to determine if the Dog is suitable for future visits.
Flea & Tick Policy:
Flea and tick prevention are a requirement for all dogs visiting Lucky Dog Resort Inc. Please note, all collars are removed upon your Dog’s entry into the Resort. This is to promote safe play/interaction and includes continuous administration Flea and Tick Collars, such as Bayer’s Seresto. For your Dog’s health and safety, Lucky Dog Resort is professionally treated for Ticks and Mosquitos during the applicable seasons.
Liability Release Form
Participation: Your dog’s presence and/or participation in any class or service, paid or unpaid, offered by Lucky Dog Resort (hereby known as “Resort”) on or off Resort property automatically constitutes your binding agreement and consent to the Resort’s Policies and Liabilities Release Forms and Agreements.
Lucky Dog Resort, Inc. reserves the right to deny services at its sole discretion.
Acknowledgement of Risk: I understand that attendance and participation in Lucky Dog Resort dog day care/social club and boarding is not without risk to myself, to my dog(s), and/or to third parties, and/or the dog(s) of third parties. The risks include, but are not limited to, the risk of property damage, personal injury from dog bites, scratches, or other injuries, death, infectious disease, and parasites. I agree that my dog’s attendance and participation in Lucky Dog Resort dog day care/social club and boarding is voluntary and was undertaken with my knowledge of the known risks and other risks that may result from my dog’s participation in dog day care and boarding.
Assumption of Risk: I agree that I have been informed of the risks associated with dog day care and boarding, and have assumed the risk of my dog’s attendance and participation in Lucky Dog Resort’s dog day care/social club and boarding.
Release of Liability: In consideration for my dog’s attendance and participation in Lucky Dog Resort dog day care/social club and boarding, I fully release Lucky Dog Resort from any and all claims and/or liability arising out of my dog’s attendance at, or participation in, dog day care/social club and boarding, including all claims for personal injury, wrongful death, and property damage. I agree to defend, indemnify, and hold harmless Lucky Dog Resort from any and all claims and costs, including attorney’s fees, arising out of or relating to my dog’s attendance at, or participation in, Lucky Dog Resort dog day care/social club and boarding, including claims of negligence against Lucky Dog Resort, its employees, officers, agents and/or volunteers.