Policies & FAQ
Standard bookings (non-Holiday/Prime) require a 50% deposit.
Cancellations must be made at least 3 business days before the reserved drop-off date in order for your deposit to be eligible for a refund.
Prime bookings (Holiday/Prime) must be paid in full at time of Reservation.
Cancellations must be made at least 7 business days prior to the reserved drop-off date in order for your deposit to be eligible for a refund.
Deposits are non-transferable and cannot be used as credit towards other bookings or packages. Refunds will be issued in the method which the deposit was made.
2021 Prime Holidays
Reservations on the following Holidays and Prime Days incur an additional $25/day.
- New Year’s Day
- Memorial Day
- Independence Day
- Victory Day
- Labor Day
- Columbus Day
- Veteran's Day
- Thanksgiving Day
- Christmas Day
In 2021, as Christmas Day falls on a Saturday, Rhode Island will offer a state holiday on Monday, December 27.
All Guests must be current on the following vaccinations: Rabies, Parvo, Distemper, and Bordetella. We will be requiring the Canine Influenza (bivalent) beginning in 2022. In addition, they must have had a fecal screening within four months of their stay or play at Lucky Dog Resort, with negative results for intestinal parasites (Giardia, Whip Worm, Hook Worm, Round Worm, etc.). Please request your Vet screen specifically for all of the above parasites and that they provide you with the lab slip results for our documentation purposes. Please uploaded all medical requirements directly to your online account, under the "Vaccinations" link. Please do not email medical documentation to us.
Spaying & Neutering
Dogs must be spayed/neutered after 6 months of age in order to participate in our social overnight boarding or daycare options. Unaltered Dogs over 6 months of age are welcome to board overnight in our beautiful suites. Females must not be in estrus (heat).
Flea & Tick Policy
Flea and tick prevention are a requirement for all Dogs visiting Lucky Dog Resort. Please note, all collars are removed upon your Dog’s entry into the Resort. This is to promote safe play/interaction and includes continuous administration Flea and Tick Collars, such as Bayer’s Seresto. For your Dog’s health and safety, Lucky Dog Resort is professionally treated for Ticks and Mosquitos during the applicable seasons.
Drop-off & Pickups
Drops offs and pickups for Daycare and Boarding guests occur by appointment only. This allows sufficient time to conduct proper introductions between Guests, as well as ample time for your Dog to acclimate to the Resort, ensuring the safety of every Dog in our care.
Please see our banner on the home page entitled "Avoid extra fees! Click here for more info." to understand our policies on timeliness as well as fees for missed appointments.
3 PM is the last opportunity for Boarding Drop-offs. We do not allow boarding arrivals after 3 PM so please plan your travels accordingly.
In addition, we are closed for all drop-offs and pickups during the following times, to allow for sufficient play and rest time after each window of Dog Introductions is complete:
Daycare is CLOSED for Drop-offs & Pickups
- Monday through Friday 9AM - 11AM, 1PM - 3 PM
- Saturday 10AM - 3PM
- Sunday No Daycare
Boarding CLOSED for Drop-offs & Pickups
- Monday through Friday 9AM - 11AM, 1PM - 3PM
- Saturday 10AM - 3PM
- Sunday 11AM - 3PM
There are no exceptions to this policy so please plan accordingly.
Checkout Time For Boarding
Checkout time for boarding is 12PM. If you wish to pickup your dog after 12PM, please indicate on your Reservation. A $33 "Late Checkout" fee will be added to your Invoice.
Dog Behavior & Incidents
Lucky Dog Resort Staff are trained by professionals on Dog Behavior, Breed Traits, Stages of Life (including developmental) Safe Group Play, and Fight Prevention and Mitigation. We are committed to providing the safest possible environment for your Dog and all of our Guests. Dogs are animals and even in the most controlled and well-supervised environments, they may engage in inappropriate animal behavior. This includes, but is not limited to, rough playing, nipping, aggression, and dog bites.
Lucky Dog Resort Staff closely monitor Dog socialization and play to prevent injury; however, it is possible that your Dog may receive nicks, scratches or bites from other Dogs while engaging in social activities. We are trained and prepared to handle these situations and make our number one priority preventing them from happening in the first place. If and when an incident occurs, we will notify you immediately, apply first aid if necessary and determine next steps. Dogs are thinking, feeling creatures and have their own motivations. Socializing with other Dogs always carries an element of risk. Please consider this prior to deciding if Daycare or Social Boarding is right for your Dog.
Health & Safety
Dogs with contagious diseases or parasites are not allowed at Lucky Dog Resort. We are happy to provide care for injured Dogs or those with special medical or health needs, but for the safety and health of other Dogs at Lucky Dog Resort, we cannot accommodate Dogs with contagious disease or parasites.
Common diseases or parasites include but are not limited to Bordetella (kennel/canine cough), Conjunctivitis, and Intestinal Parasites/Worms. Symptoms of disease include coughing, vomiting, diarrhea, discharge from the eyes, nose, mouth, and/or visible parasites in the stool. It is not uncommon for Dogs to be asymptomatic and still harbor parasites or infections.
Lucky Dog Resort requires all dogs entering the facility to be current and have documented proof of an Intestinal Parasite screening, aka a fecal test, (with negative results), dated no earlier than 4 months before your Dog’s stay with us. The results of the Intestinal Parasite Screening must be uploaded to your Dog’s profile.
An Intestinal Parasite Screening test is recommended by the AVMA (American Veterinary Medical Association) and AAHA (American Animal Hospital Association) at least annually in all healthy Dogs to screen for intestinal parasites including but not limited to Giardia, Hook Worm, Whip Worm, and Round Worm.
In order to maintain a healthy, parasite-free environment, Lucky Dog requires all Dogs to have an Intestinal Parasite Screening no less than every four months (and the test must be within four months of your Dog’s departure date with us).
Dogs who have had a parasitic infection (specific to Dogs) within one month of their visit to Lucky Dog Resort will not be allowed to attend any onsite services until they have been tested at least one month post-treatment with negative results.
Dogs with other infectious diseases must be treated by their Veterinarian and provide to Lucky Dog Resort a written and signed notice (by their veterinarian) the Dog is now healthy and no longer infectious, in order to attend Daycare or Boarding at Lucky Dog Resort.
If a Dog shows signs of disease or parasites while in our care, we will isolate him/her from the other Dogs and the Owner will be asked to collect him/her and bring him to the vet for a check-up, including a Fecal Screening via centrifugation method.
If a Dog arrives at Lucky Dog Resort showing signs of disease or parasites, or if a Dog is being treated for disease or parasites we will not be able to accommodate them for both their health and safety and that of our other Guests.
Besides food, which you will bring, Lucky Dog Resort has everything your Dog could possibly need during their stay with us. This includes bowls, beds, blankets, etc. We kindly ask you not to pack these types of items. Lucky Dog is not responsible for any personal property brought with your dog. If you believe your Dog would really benefit from having their own bed or blanket brought with them, you are welcome to bring CLEAN beds or blankets, if they are easily washable in our washing machine. Dogs will be dogs so please do not bring anything oversized or expensive as there is a chance it could get ruined.
We would greatly appreciate it if you would portion-out each of your Dog’s meals in separate Ziploc-type bags, so we are absolutely certain they are receiving the right amount at each meal. Please be sure to pack enough food for the entire duration of your Dog’s stay. It’s better to bring too much than to bring too little. Please do not bring large bags nor containers of food. We simply do not have room for them. If your Dog runs out of food during their visit, Lucky Dog will retrieve food for the remainder of their stay for a $10 Retrieval Charge plus the cost of food. Should your Dog’s brand of food be unavailable, it will be substituted with a high-quality, limited ingredient alternative.
The Readiness Check
Dogs who reside within driving distance of Lucky Dog must have a Readiness Check in order to stay and/or play with us.
As you head back out into the world, we want to ensure your Dog is also ready to join us for Daycare and/or Overnight Stays.
Dogs like routine and being in a familiar environment. When this changes, they can become uncomfortable. We have developed a Readiness Check to help ensure your Dog is comfortable and feels safe and happy to join us for their new Lucky Dog experience or restart back with us on the right "paw."
The Readiness Check is:
- a 2-hour visit, during which our staff will observe your Dog's behavior during activities and staff interactions that are typical during Daycare and/or Overnight Stays
- an opportunity to understand how your Dog is feeling about being away from you, with us, and with other Dogs (if applicable)
- an opportunity to help your Dog feel comfortable and safe at Lucky Dog
- $35 + tax
We will document and share our observations with you utilizing a standard checklist that starts with your arrival for the visit. During the next two hours our Dog Care Professionals will be engaging with your Dog and closely observing his/her reactions. We will read his/her body language and willingness to engage with us and other Dogs (if applicable), to check his/her level of comfort and happiness.
We highly recommend scheduling your Readiness Check visit 30 days prior to the date you plan to have your Dog come Play/Stay.
Some dogs will be ready right away and others may need a few visits to get used to being away from you while they get to know us or get reacclimated after their time away. For your Dog's happiness it is important to not rush this process.
Once you have updated your Dog's online account to include all of their medical requirements, please send us a message through your Lucky Dog account, under the "Messages" link. This is the quickest way to receive a response as we are always working with Dogs and may miss your call.
Please visit our Virtual Tour to take a look inside.
Collars/Harnesses, Jewelry, Clothing, and other accessories will be removed upon your dog’s arrival, to ensure safe play/interaction. We will happily put on your Dog’s sweater or jacket in cool/cold weather.
The Lucky Dog Resort Daycare Program is designed to help socialize your Dog appropriately with other Dogs, and includes fun interaction with Staff and fellow Guests, Manners Work (appropriate play, jumping, barking, gate-rushing and basic commands) and Free Play, always supervised by Trained Staff. Our Staff is also Trained and Certified in Pet CPR and First Aid.
Collars/Harnesses, Jewelry, Clothing, Accessories will be removed upon your dog’s arrival, to ensure safe play/interaction. We will happily put on your Dog’s sweater or jacket in cool/cold weather. Lucky Dog is not responsible for any personal property brought with your Dog.