Policies & FAQ
Standard bookings (non-Holiday/Prime) require a 25% deposit and cancellations must be made at least 3 days before the reserved drop-off date in order for your deposit to be eligible for a refund.
Prime bookings are any reservations that occur within one week before or after Thanksgiving, Christmas, or New Year’s Eve or Day. Prime bookings require a 50% deposit and cancellations must be made at least 7 days prior to the reserved drop-off date in order for your deposit to be eligible for a refund.
Deposits are non-transferable and cannot be used as credit towards other bookings or packages. Refunds will be issued in the method which the deposit was made.
2020 Holidays/Prime Days & Nights
Reservations on the following Holidays and Prime Days incur an additional $25/day.
- New Year’s Day 2020 1/1
- Martin Luther King Jr. Day 1/20
- Presidents’ Day 2/17
- Memorial Day Weekend 5/23, 5/24, 5/25
- Independence Day Weekend 6/3, 6/4, 6/5
- Labor Day Weekend 9/5, 9/6, 9/7
- Columbus Day 10/12
- Veteran’s Day 11/11
- Thanksgiving Weekend 11/26, 11/27, 11/28
- Christmas Weekend 12/24, 12/25, 12/26
- New Year’s 2020-2021 Weekend 12/31/20, 1/1/21
All Guests must be current on the following vaccinations: Rabies, Parvo, Distemper, and Bordetella. In addition, they must have had a fecal screening within four months of their stay or play at Lucky Dog Resort, with negative results for intestinal parasites (Giardia, Whip Worm, Hook Worm, Round Worm, etc.). Documentation must be uploaded to their profile at the time of their reservation.
Spaying & Neutering
Dogs must be spayed/neutered after 6 months of age in order to participate in our social overnight boarding or daycare options. Unaltered Dogs over 6 months of age are welcome to board overnight in our beautiful suites. Females must not be in estrus (heat).
Flea & Tick Policy
Flea and tick prevention are a requirement for all Dogs visiting Lucky Dog Resort. Please note, all collars are removed upon your Dog’s entry into the Resort. This is to promote safe play/interaction and includes continuous administration Flea and Tick Collars, such as Bayer’s Seresto. For your Dog’s health and safety, Lucky Dog Resort is professionally treated for Ticks and Mosquitos during the applicable seasons.
Drop-off & Pickups
Drops offs and pickups for Daycare and Boarding guests occur by appointment only. This allows sufficient time to conduct proper introductions between Guests, as well as ample time for your Dog to acclimate to the Resort, ensuring the safety of every Dog in our care.
3 PM is the last opportunity for Boarding Drop-offs. We do not allow boarding arrivals after 3 PM so please plan your travels accordingly.
In addition, we are closed for all drop-offs and pickups during the following times, to allow for sufficient play and rest time after each window of Dog Introductions is complete:
Daycare is CLOSED for Drop-offs & Pickups
- Monday through Friday 9AM - 11AM, 1PM - 3 PM
- Saturday 10AM - 3PM
- Sunday No Daycare
Boarding CLOSED for Drop-offs & Pickups
- Monday through Friday 9AM - 11AM, 1PM - 3PM
- Saturday 10AM - 3PM
- Sunday 11AM - 3PM
There are no exceptions to this policy so please plan accordingly.
Checkout Time For Boarding
Checkout time for boarding is 12PM. If you wish to pickup your dog after 12PM, please indicate on your Reservation. A $33 "Late Checkout" fee will be added to your Invoice.
Dog Behavior & Incidents
Lucky Dog Resort Staff are trained by professionals on Dog Behavior, Breed Traits, Stages of Life (including developmental) Safe Group Play, and Fight Prevention and Mitigation. We are committed to providing the safest possible environment for your Dog and all of our Guests. Dogs are animals and even in the most controlled and well-supervised environments, they may engage in inappropriate animal behavior. This includes, but is not limited to, rough playing, nipping, aggression, and dog bites.
Lucky Dog Resort Staff closely monitor Dog socialization and play to prevent injury; however, it is possible that your Dog may receive nicks, scratches or bites from other Dogs while engaging in social activities. We are trained and prepared to handle these situations and make our number one priority preventing them from happening in the first place. If and when an incident occurs, we will notify you immediately, apply first aid if necessary and determine next steps. Dogs are thinking, feeling creatures and have their own motivations. Socializing with other Dogs always carries an element of risk. Please consider this prior to deciding if Daycare or Social Boarding is right for your Dog.
Health & Safety
Dogs with contagious diseases or parasites are not allowed at Lucky Dog Resort. We are happy to provide care for injured Dogs or those with special medical or health needs, but for the safety and health of other Dogs at Lucky Dog Resort, we cannot accommodate Dogs with contagious disease or parasites.
Common diseases or parasites include but are not limited to Bordetella (kennel/canine cough), Conjunctivitis, and Intestinal Parasites/Worms. Symptoms of disease include coughing, vomiting, diarrhea, discharge from the eyes, nose, mouth, and/or visible parasites in the stool. It is not uncommon for Dogs to be asymptomatic and still harbor parasites or infections.
Lucky Dog Resort requires all dogs entering the facility to be current and have documented proof of an Intestinal Parasite screening, aka a fecal test, (with negative results), dated no earlier than 4 months before your Dog’s stay with us. The results of the Intestinal Parasite Screening must be uploaded to your Dog’s profile.
An Intestinal Parasite Screening test is recommended by the AVMA (American Veterinary Medical Association) and AAHA (American Animal Hospital Association) at least annually in all healthy Dogs to screen for intestinal parasites including but not limited to Giardia, Hook Worm, Whip Worm, and Round Worm.
In order to maintain a healthy, parasite-free environment, Lucky Dog requires all Dogs to have an Intestinal Parasite Screening no less than every four months (and the test must be within four months of your Dog’s visit with us).
Dogs who have had a parasitic infection within one month of their visit to Lucky Dog Resort will not be allowed to attend Daycare nor Overnight Boarding. There is a mandatory one month waiting period during which time your Dog must be treated with appropriate anthelmintic treatment specific to your Dog’s particular parasitic infection. An Intestinal Parasite Screening must be re-done one month post appropriate treatment, and demonstrate definitively negative, non-infectious results. These results must be uploaded to your Dog’s online profile page prior to submitting a request for Daycare or Boarding, and validated by Lucky Dog Resort Staff, in order for your Dog to attend Daycare or Boarding post-infection.
Dogs with other infectious diseases must be treated by their Veterinarian and provide to Lucky Dog Resort a written and signed notice (by their veterinarian) the Dog is now healthy and no longer infectious, in order to attend Daycare or Boarding at Lucky Dog Resort.
If a Dog shows signs of disease or parasites while in our care, we will isolate him/her from the other Dogs and the Owner will be asked to collect him/her and bring him to the vet for a check-up, including a Fecal Screening via centrifugation method.
If a Dog arrives at Lucky Dog Resort showing signs of disease or parasites, or if a Dog is being treated for disease or parasites, the dog is not allowed to attend Daycare nor Boarding at Lucky Dog Resort. This is for the comfort, health, and safety of your Dog and the other Dogs Lucky Dog Resort.
Besides food, which you will bring, Lucky Dog Resort has everything your Dog could possibly need during their stay with us. This includes bowls, beds, blankets, etc. We kindly ask you not to pack these types of items. Lucky Dog is not responsible for any personal property brought with your dog. If you believe your Dog would really benefit from having their own bed or blanket brought with them, you are welcome to bring CLEAN beds or blankets, if they are easily washable in our washing machine. Dogs will be dogs so please do not bring anything oversized or expensive as there is a chance it could get ruined.
We would greatly appreciate it if you would portion-out each of your Dog’s meals in separate Ziploc-type bags, so we are absolutely certain they are receiving the right amount at each meal. Please be sure to pack enough food for the entire duration of your Dog’s stay. It’s better to bring too much than to bring too little. Please do not bring large bags nor containers of food. We simply do not have room for them. If your Dog runs out of food during their visit, Lucky Dog will retrieve food for the remainder of their stay for a $10 Retrieval Charge plus the cost of food. Should your Dog’s brand of food be unavailable, it will be substituted with a high-quality, limited ingredient alternative.
Meet & Greet
If your location and schedule permit, Lucky Dog recommends scheduling a Meet and Greet Appointment prior to your Dog’s stay. The Meet and Greet is a one hour, drop-off appointment, designed to introduce your Dog to the Resort, our Staff and if applicable, some fellow guests. We have found the Meet and Greet to be a wonderful way to get your Dog relaxed and ready for their stay. Please visit our Virtual Tour to take a look inside.
Collars/Harnesses, Jewelry, Clothing, and other accessories will be removed upon your dog’s arrival, to ensure safe play/interaction. We will happily put on your Dog’s sweater or jacket in cool/cold weather.
The Lucky Dog Resort Daycare Program is designed to help socialize your Dog appropriately with other Dogs, and includes fun interaction with Staff and fellow Guests, Manners Work (appropriate play, jumping, barking, gate-rushing and basic commands) and Free Play, always supervised by Trained Staff. Our Staff is also Trained and Certified in Pet CPR and First Aid.
Meet & Greet
Lucky Dog Resort requires a Meet and Greet Appointment for your Dog prior to their first day of Daycare. The Meet and Greet is a one hour, drop-off appointment, designed to introduce your Dog to the Resort, our Staff and some fellow guests. Lucky Dog Resort strives to be a safe and happy experience for all our Guests, and the Meet and Greet is the way we can all determine if Lucky Dog Resort is the right fit for you and your Dog. Upon pickup, we invite you to ask us any questions you may have. Meet and Greets occur Monday through Saturday from 10 AM to 11 AM, by appointment only.
Collars/Harnesses, Jewelry, Clothing, Accessories will be removed upon your dog’s arrival, to ensure safe play/interaction. We will happily put on your Dog’s sweater or jacket in cool/cold weather. Lucky Dog is not responsible for any personal property brought with your Dog.